Terms of service

Terms of Service

Last updated: 16 May 2026

Overview

Welcome to HerBalance.

The terms “we”, “us”, and “our” refer to HerBalance. HerBalance operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience for our wellness products.

Our store is powered by Shopify, which enables us to provide our online store, checkout, payment processing, order management, and related services.

These Terms of Service, together with any policies referenced in these Terms, describe your rights and responsibilities when you visit, browse, purchase from, or otherwise use our website and services.

Please read these Terms carefully. They include important information about orders, subscriptions, refunds, product use, warranty disclaimers, and limitations of liability.

By visiting, interacting with, purchasing from, or using our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not use our website or purchase from us.

Section 1 — Access and Account

By using this website, you represent that you are at least the age of majority in your state, province, territory, or country of residence.

To use certain features of the website or place an order, you may be asked to provide information such as your name, email address, billing address, shipping address, phone number, and payment information.

You represent and warrant that all information you provide to us is accurate, current, and complete.

You are responsible for maintaining the security of your account login details and for all activity that occurs under your account. You must not transfer, sell, assign, or allow another person to use your account without permission.

Section 2 — Our Products

HerBalance sells dietary supplement and wellness products.

We make reasonable efforts to display product descriptions, ingredients, pricing, images, and availability accurately. However, product packaging, colours, appearance, and presentation may differ slightly from what appears on your screen due to device settings, photography, manufacturing updates, or packaging changes.

All product descriptions, pricing, and availability are subject to change at any time without notice.

We reserve the right to discontinue any product, limit product quantities, refuse orders, or restrict sales to any person, geographic region, or jurisdiction at our discretion.

Section 3 — Health and Supplement Disclaimer

Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.

Information on this website is provided for general informational and educational purposes only. It is not medical advice and should not be used as a substitute for advice from your doctor, pharmacist, dietitian, or other qualified healthcare professional.

You should consult a healthcare professional before using any supplement, especially if you:

  • are pregnant or breastfeeding;
  • are taking medication;
  • have a diagnosed medical condition;
  • have kidney disease or kidney-related concerns;
  • have a history of allergies or sensitivities;
  • are under medical supervision;
  • are unsure whether the product is suitable for you.

You are responsible for reading the product label, warnings, ingredient list, and directions before use.

Stop using the product and seek medical advice if you experience any adverse reaction.

Section 4 — Orders

When you place an order through our website, you are making an offer to purchase the selected product or products.

Your order is not accepted until we confirm acceptance and process your payment. We reserve the right to accept, decline, cancel, or limit any order for any reason, including suspected fraud, incorrect pricing, stock issues, shipping restrictions, or suspected resale activity.

Please review your order carefully before submitting it. Once an order has been accepted and processed, we may not be able to cancel or change it.

If we cancel or change an order, we will attempt to notify you using the email address, billing address, phone number, or other contact details provided at checkout.

Your purchases are subject to our Refund Policy.

You represent and warrant that your purchases are for personal or household use only and not for commercial resale, export, or redistribution.

Section 5 — Subscriptions

If you purchase a subscription, you authorise HerBalance and our payment providers to charge your selected payment method on a recurring basis according to the subscription plan you choose.

Subscription renewal timing depends on the supply option selected at checkout. For example:

  • 1 bottle subscriptions may renew every 30 days;
  • 2 bottle subscriptions may renew every 60 days;
  • 4 bottle subscriptions may renew every 120 days.

Your subscription will continue until you pause, skip, cancel, or otherwise modify it through your account page or by contacting us.

You are responsible for managing your subscription before the next renewal charge is processed.

We may send subscription reminders where required by law or where supported by our subscription provider. However, you are responsible for keeping track of your subscription renewal dates.

You can pause, skip, or cancel your subscription at any time before the next order is processed. Once a subscription order has been processed, packed, or shipped, we may not be able to cancel or refund that order unless required by law or covered by our Refund Policy.

Subscription prices, discounts, shipping terms, and product availability may change from time to time. If required by law, we will notify you of material changes before they apply.

Section 6 — Prices, Discounts, and Billing

Prices, discounts, promotions, and shipping offers are subject to change without notice.

The price charged for a product will be the price shown at checkout at the time your order is placed and will be confirmed in your order confirmation email.

Unless otherwise stated, prices do not include taxes, duties, customs fees, shipping fees, handling fees, or other charges that may apply.

We may offer promotions, discount codes, bundles, subscriptions, or limited-time offers. These offers may have separate terms and may be changed, withdrawn, or restricted at any time.

You agree to provide current, complete, and accurate payment and account information for all purchases.

You represent and warrant that:

  • you are authorised to use the payment method provided;
  • your payment information is true and complete;
  • charges incurred by you will be honoured by your payment provider;
  • you will pay all charges incurred at the prices shown at checkout, including applicable shipping, handling, taxes, and other fees.

Section 7 — Shipping and Delivery

Delivery times shown on our website are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, incorrect shipping information, weather events, public holidays, fulfilment delays, or events outside our reasonable control.

Free shipping offers apply to standard shipping only unless expressly stated otherwise. Express shipping, where available, may be offered as a paid upgrade at checkout.

You are responsible for providing a complete and accurate shipping address at checkout.

Once an order has been transferred to the shipping carrier, title and risk of loss may pass to you to the extent permitted by law.

If your order is damaged, missing, or incorrect, contact us as soon as possible at info@shopherbalance.store with your order number and, where relevant, photos of what arrived.

Section 8 — Refunds, Returns, and 60-Day Promise

Refunds, returns, replacements, and guarantee claims are handled according to our Refund Policy.

Our 60-Day Promise applies only to eligible first-time single-bottle orders, as described in our Refund Policy.

Multi-bottle orders, repeat orders, and subscription renewals after the first eligible order are not covered by the 60-Day Promise unless the item arrives damaged, missing, or incorrect.

Because we sell ingestible supplement products, we do not accept product returns unless required by law or expressly approved by us.

Please review our Refund Policy before purchasing.

Section 9 — Product Availability and Order Limits

We reserve the right to limit the quantities of products purchased per person, per household, per order, per payment method, per shipping address, or per account.

We may refuse or cancel orders that appear to be placed by dealers, resellers, distributors, or unauthorised sellers.

We may also refuse or cancel orders where we believe there is fraud, abuse of promotions, abuse of our refund policy, or misuse of the website.

Section 10 — Intellectual Property

Our website and services, including text, graphics, images, product names, logos, branding, videos, audio, designs, layout, copy, icons, and other content, are owned by HerBalance, our affiliates, or our licensors and are protected by copyright, trademark, and other intellectual property laws.

These Terms allow you to use our website for personal, non-commercial purposes only.

You must not copy, reproduce, distribute, modify, display, publish, download, transmit, sell, resell, scrape, or exploit any part of our website or content without our prior written permission.

The HerBalance name, logos, product names, designs, and slogans are trademarks or brand assets of HerBalance or its licensors. You must not use them without our written permission.

Shopify’s name, logo, product names, and service names are trademarks of Shopify. All other trademarks belong to their respective owners.

Section 11 — Optional Third-Party Tools

We may provide access to tools, apps, features, or services offered by third parties.

These third-party tools are provided “as is” and “as available.” We do not control, monitor, or guarantee these tools and are not responsible for their performance, security, accuracy, or availability.

Your use of third-party tools is at your own risk and may be subject to the third party’s own terms and privacy policies.

Section 12 — Third-Party Links

Our website may include links to websites, platforms, tools, or services operated by third parties.

We are not responsible for examining or evaluating third-party websites and do not guarantee their accuracy, security, content, policies, or practices.

If you visit a third-party website, you do so at your own risk. You should review that third party’s terms and privacy policy before using their services or providing personal information.

Section 13 — Relationship with Shopify

HerBalance is powered by Shopify, which enables us to provide our online store and related services.

Any purchase you make through our store is made directly with HerBalance, not Shopify.

By using our website, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and HerBalance, including any injury, damage, loss, refund, dispute, or claim related to products purchased from us.

You release Shopify and its affiliates from claims, damages, and liabilities arising from or related to purchases and transactions with HerBalance.

Section 14 — Privacy Policy

Our collection, use, and disclosure of personal information is described in our Privacy Policy.

By using our website or purchasing from us, you acknowledge that you have read our Privacy Policy.

Because our store is hosted by Shopify, Shopify may also collect and process personal information about your access to and use of our website. Please review our Privacy Policy for more details.

Section 15 — Reviews, Feedback, and User Content

If you submit, upload, post, email, or otherwise provide reviews, testimonials, comments, photos, videos, suggestions, ideas, feedback, or other content, you grant HerBalance a worldwide, royalty-free, perpetual, sublicensable licence to use, reproduce, modify, publish, display, distribute, and promote that content in any medium for any lawful business purpose, including marketing and advertising.

You represent and warrant that:

  • you own or have the necessary rights to the content you provide;
  • your content is accurate and not misleading;
  • you have disclosed any compensation, incentive, or free product received in connection with the content;
  • your content does not violate the rights of any third party;
  • your content does not contain unlawful, defamatory, abusive, obscene, or harmful material.

We may monitor, edit, remove, or refuse to publish any content at our discretion.

We are not responsible for user-submitted content and assume no liability for content posted by customers or third parties.

Section 16 — Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, availability, or other details.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time, including after an order has been submitted.

Section 17 — Prohibited Uses

You may use our website only for lawful purposes.

You must not use our website or services:

  • for any unlawful, fraudulent, or malicious purpose;
  • to violate any laws, rules, or regulations;
  • to infringe our intellectual property rights or the rights of others;
  • to harass, abuse, defame, threaten, intimidate, or harm another person;
  • to submit false or misleading information;
  • to upload or transmit viruses, malware, or harmful code;
  • to spam, phish, scrape, crawl, or collect data without permission;
  • to interfere with or bypass website security features;
  • to impersonate another person or entity;
  • to abuse discounts, promotions, subscriptions, or refund policies;
  • to purchase products for unauthorised resale.

We reserve the right to suspend, disable, block, or terminate your access to the website if we believe you have violated these Terms.

Section 18 — Automated Access and Agents

You must not use bots, scrapers, crawlers, automated tools, AI agents, or similar technologies to access, scrape, copy, interact with, or place orders through our website without our prior written permission.

We may block or limit automated access to protect our website, customers, inventory, pricing, promotions, and business operations.

Section 19 — Termination

We may terminate these Terms or suspend or terminate your access to our website or services at any time, without notice, if we determine that you have violated these Terms or used our services improperly.

You remain responsible for all amounts due up to and including the date of termination.

Sections that by their nature should survive termination will continue to apply, including intellectual property, feedback, disclaimers, limitation of liability, indemnification, privacy, governing law, and payment obligations.

Section 20 — Disclaimer of Warranties

Our website, services, and products are provided “as is” and “as available” except as expressly stated by us or required by law.

We do not guarantee that:

  • our website will be uninterrupted, secure, timely, or error-free;
  • product information will always be complete, current, or error-free;
  • the products will meet your expectations;
  • the results from using our products will be the same for every customer.

To the fullest extent permitted by law, we disclaim all warranties, representations, and conditions of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Nothing in these Terms excludes, restricts, or modifies any rights you may have under applicable consumer protection laws that cannot legally be excluded.

Section 21 — Limitation of Liability

To the fullest extent permitted by law, HerBalance, our owners, directors, officers, employees, contractors, service providers, affiliates, partners, and licensors will not be liable for any indirect, incidental, special, consequential, punitive, or similar damages, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar losses arising from your use of our website, services, or products.

To the fullest extent permitted by law, our total liability for any claim relating to your purchase or use of our products or services will not exceed the amount you paid for the product or service giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

Section 22 — Indemnification

You agree to indemnify, defend, and hold harmless HerBalance, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, claims, or expenses, including reasonable legal fees, arising out of:

  • your breach of these Terms;
  • your violation of any law or third-party rights;
  • your misuse of our website, services, products, promotions, subscriptions, or refund policy;
  • any content or feedback you submit.

Section 23 — Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed from these Terms.

The remaining provisions will remain valid and enforceable.

Section 24 — Waiver and Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our website, form the entire agreement between you and HerBalance regarding your use of our website and services.

Section 25 — Assignment

You may not transfer, assign, or delegate these Terms or your rights or obligations under them without our prior written permission.

We may transfer, assign, or delegate these Terms and our rights and obligations without notice or consent, including in connection with a business sale, merger, restructuring, or transfer of assets.

Section 26 — Governing Law

These Terms will be governed by the applicable laws of the jurisdiction in which HerBalance is registered or principally operates.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

Section 27 — Changes to These Terms

You can review the most current version of these Terms at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website.

Where required by law, we will provide notice of material changes.

Your continued use of our website or services after changes are posted means you accept the updated Terms.

Section 28 — Contact Information

Questions about these Terms should be sent to us at:

Email: info@shopherbalance.store
Business name: HerBalance
Business address: 6614 Ave U Unit #699
Brooklyn, NY 11234